aws-sdk-connect 1.143.0 → 1.144.0

checksums.yaml

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.144.0 (2023-12-15)
+------------------
+
+* Feature - Adds relatedContactId field to StartOutboundVoiceContact API input. Introduces PauseContact API and ResumeContact API for Task contacts. Adds pause duration, number of pauses, timestamps for last paused and resumed events to DescribeContact API response. Adds new Rule type and new Rule action.
+
 1.143.0 (2023-12-14)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.143.0
+1.144.0

data/lib/aws-sdk-connect/client.rb

@@ -1916,7 +1916,7 @@ module Aws::Connect
     #     integration_arn: "ARN", # required
     #     source_application_url: "URI",
     #     source_application_name: "SourceApplicationName",
-    #     source_type: "SALESFORCE", # accepts SALESFORCE, ZENDESK
+    #     source_type: "SALESFORCE", # accepts SALESFORCE, ZENDESK, CASES
     #     tags: {
     #       "TagKey" => "TagValue",
     #     },
@@ -2524,13 +2524,13 @@ module Aws::Connect
     #     instance_id: "InstanceId", # required
     #     name: "RuleName", # required
     #     trigger_event_source: { # required
-    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #       event_source_name: "OnPostCallAnalysisAvailable", # required, accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
     #       integration_association_id: "IntegrationAssociationId",
     #     },
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -2559,6 +2559,37 @@ module Aws::Connect
     #             user_ids: ["UserId"],
     #           },
     #         },
+    #         create_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #           template_id: "TemplateId", # required
+    #         },
+    #         update_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         end_associated_tasks_action: {
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -4172,9 +4203,14 @@ module Aws::Connect
     #   resp.contact.queue_info.enqueue_timestamp #=> Time
     #   resp.contact.agent_info.id #=> String
     #   resp.contact.agent_info.connected_to_agent_timestamp #=> Time
+    #   resp.contact.agent_info.agent_pause_duration_in_seconds #=> Integer
     #   resp.contact.initiation_timestamp #=> Time
     #   resp.contact.disconnect_timestamp #=> Time
     #   resp.contact.last_update_timestamp #=> Time
+    #   resp.contact.last_paused_timestamp #=> Time
+    #   resp.contact.last_resumed_timestamp #=> Time
+    #   resp.contact.total_pause_count #=> Integer
+    #   resp.contact.total_pause_duration_in_seconds #=> Integer
     #   resp.contact.scheduled_timestamp #=> Time
     #   resp.contact.related_contact_id #=> String
     #   resp.contact.wisdom_info.session_arn #=> String
@@ -4960,11 +4996,11 @@ module Aws::Connect
     #   resp.rule.name #=> String
     #   resp.rule.rule_id #=> String
     #   resp.rule.rule_arn #=> String
-    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule.trigger_event_source.event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
     #   resp.rule.trigger_event_source.integration_association_id #=> String
     #   resp.rule.function #=> String
     #   resp.rule.actions #=> Array
-    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION"
+    #   resp.rule.actions[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS"
     #   resp.rule.actions[0].task_action.name #=> String
     #   resp.rule.actions[0].task_action.description #=> String
     #   resp.rule.actions[0].task_action.contact_flow_id #=> String
@@ -4980,6 +5016,17 @@ module Aws::Connect
     #   resp.rule.actions[0].send_notification_action.recipient.user_tags["String"] #=> String
     #   resp.rule.actions[0].send_notification_action.recipient.user_ids #=> Array
     #   resp.rule.actions[0].send_notification_action.recipient.user_ids[0] #=> String
+    #   resp.rule.actions[0].create_case_action.fields #=> Array
+    #   resp.rule.actions[0].create_case_action.fields[0].id #=> String
+    #   resp.rule.actions[0].create_case_action.fields[0].value.boolean_value #=> Boolean
+    #   resp.rule.actions[0].create_case_action.fields[0].value.double_value #=> Float
+    #   resp.rule.actions[0].create_case_action.fields[0].value.string_value #=> String
+    #   resp.rule.actions[0].create_case_action.template_id #=> String
+    #   resp.rule.actions[0].update_case_action.fields #=> Array
+    #   resp.rule.actions[0].update_case_action.fields[0].id #=> String
+    #   resp.rule.actions[0].update_case_action.fields[0].value.boolean_value #=> Boolean
+    #   resp.rule.actions[0].update_case_action.fields[0].value.double_value #=> Float
+    #   resp.rule.actions[0].update_case_action.fields[0].value.string_value #=> String
     #   resp.rule.publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule.created_time #=> Time
     #   resp.rule.last_updated_time #=> Time
@@ -6918,6 +6965,13 @@ module Aws::Connect
     #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
     #     Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype
     #
+    #   AVG\_ACTIVE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   AVG\_AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: Seconds
@@ -6947,6 +7001,13 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   AVG\_AGENT\_PAUSE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile, Agent,
+    #     Agent Hierarchy
+    #
     #   AVG\_CONTACT\_DURATION
     #
     #   : Unit: Seconds
@@ -8748,7 +8809,7 @@ module Aws::Connect
     #   resp.integration_association_summary_list[0].integration_arn #=> String
     #   resp.integration_association_summary_list[0].source_application_url #=> String
     #   resp.integration_association_summary_list[0].source_application_name #=> String
-    #   resp.integration_association_summary_list[0].source_type #=> String, one of "SALESFORCE", "ZENDESK"
+    #   resp.integration_association_summary_list[0].source_type #=> String, one of "SALESFORCE", "ZENDESK", "CASES"
     #   resp.next_token #=> String
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListIntegrationAssociations AWS API Documentation
@@ -9581,7 +9642,7 @@ module Aws::Connect
     #   resp = client.list_rules({
     #     instance_id: "InstanceId", # required
     #     publish_status: "DRAFT", # accepts DRAFT, PUBLISHED
-    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate
+    #     event_source_name: "OnPostCallAnalysisAvailable", # accepts OnPostCallAnalysisAvailable, OnRealTimeCallAnalysisAvailable, OnRealTimeChatAnalysisAvailable, OnPostChatAnalysisAvailable, OnZendeskTicketCreate, OnZendeskTicketStatusUpdate, OnSalesforceCaseCreate, OnContactEvaluationSubmit, OnMetricDataUpdate, OnCaseCreate, OnCaseUpdate
     #     max_results: 1,
     #     next_token: "NextToken",
     #   })
@@ -9592,10 +9653,10 @@ module Aws::Connect
     #   resp.rule_summary_list[0].name #=> String
     #   resp.rule_summary_list[0].rule_id #=> String
     #   resp.rule_summary_list[0].rule_arn #=> String
-    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate"
+    #   resp.rule_summary_list[0].event_source_name #=> String, one of "OnPostCallAnalysisAvailable", "OnRealTimeCallAnalysisAvailable", "OnRealTimeChatAnalysisAvailable", "OnPostChatAnalysisAvailable", "OnZendeskTicketCreate", "OnZendeskTicketStatusUpdate", "OnSalesforceCaseCreate", "OnContactEvaluationSubmit", "OnMetricDataUpdate", "OnCaseCreate", "OnCaseUpdate"
     #   resp.rule_summary_list[0].publish_status #=> String, one of "DRAFT", "PUBLISHED"
     #   resp.rule_summary_list[0].action_summaries #=> Array
-    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION"
+    #   resp.rule_summary_list[0].action_summaries[0].action_type #=> String, one of "CREATE_TASK", "ASSIGN_CONTACT_CATEGORY", "GENERATE_EVENTBRIDGE_EVENT", "SEND_NOTIFICATION", "CREATE_CASE", "UPDATE_CASE", "END_ASSOCIATED_TASKS"
     #   resp.rule_summary_list[0].created_time #=> Time
     #   resp.rule_summary_list[0].last_updated_time #=> Time
     #   resp.next_token #=> String
@@ -10395,6 +10456,37 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Allows pausing an ongoing task contact.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #
+    # @option params [String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.pause_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContact AWS API Documentation
+    #
+    # @overload pause_contact(params = {})
+    # @param [Hash] params ({})
+    def pause_contact(params = {}, options = {})
+      req = build_request(:pause_contact, params)
+      req.send_request(options)
+    end
+
     # Changes the current status of a user or agent in Amazon Connect. If
     # the agent is currently handling a contact, this sets the agent's next
     # status.
@@ -10574,6 +10666,37 @@ module Aws::Connect
       req.send_request(options)
     end
 
+    # Allows resuming a task contact in a paused state.
+    #
+    # @option params [required, String] :contact_id
+    #   The identifier of the contact.
+    #
+    # @option params [required, String] :instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #
+    # @option params [String] :contact_flow_id
+    #   The identifier of the flow.
+    #
+    # @return [Struct] Returns an empty {Seahorse::Client::Response response}.
+    #
+    # @example Request syntax with placeholder values
+    #
+    #   resp = client.resume_contact({
+    #     contact_id: "ContactId", # required
+    #     instance_id: "InstanceId", # required
+    #     contact_flow_id: "ContactFlowId",
+    #   })
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContact AWS API Documentation
+    #
+    # @overload resume_contact(params = {})
+    # @param [Hash] params ({})
+    def resume_contact(params = {}, options = {})
+      req = build_request(:resume_contact, params)
+      req.send_request(options)
+    end
+
     # When a contact is being recorded, and the recording has been suspended
     # using SuspendContactRecording, this API resumes recording whatever
     # recording is selected in the flow configuration: call, screen, or
@@ -12134,6 +12257,29 @@ module Aws::Connect
     # [1]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html
     # [2]: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#outbound-communications-quotas
     #
+    # @option params [String] :name
+    #   The name of a voice contact that is shown to an agent in the Contact
+    #   Control Panel (CCP).
+    #
+    # @option params [String] :description
+    #   A description of the voice contact that is shown to an agent in the
+    #   Contact Control Panel (CCP).
+    #
+    # @option params [Hash<String,Types::Reference>] :references
+    #   A formatted URL that is shown to an agent in the Contact Control Panel
+    #   (CCP). Contacts can have the following reference types at the time of
+    #   creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \| `EMAIL`.
+    #   `ATTACHMENT` is not a supported reference type during voice contact
+    #   creation.
+    #
+    # @option params [String] :related_contact_id
+    #   The `contactId` that is related to this contact. Linking voice, task,
+    #   or chat by using `RelatedContactID` copies over contact attributes
+    #   from the related contact to the new contact. All updates to
+    #   user-defined attributes in the new contact are limited to the
+    #   individual contact ID. There are no limits to the number of contacts
+    #   that can be linked by using `RelatedContactId`.
+    #
     # @option params [required, String] :destination_phone_number
     #   The phone number of the customer, in E.164 format.
     #
@@ -12210,6 +12356,15 @@ module Aws::Connect
     # @example Request syntax with placeholder values
     #
     #   resp = client.start_outbound_voice_contact({
+    #     name: "Name",
+    #     description: "Description",
+    #     references: {
+    #       "ReferenceKey" => {
+    #         value: "ReferenceValue", # required
+    #         type: "URL", # required, accepts URL, ATTACHMENT, NUMBER, STRING, DATE, EMAIL
+    #       },
+    #     },
+    #     related_contact_id: "ContactId",
     #     destination_phone_number: "PhoneNumber", # required
     #     contact_flow_id: "ContactFlowId", # required
     #     instance_id: "InstanceId", # required
@@ -14678,7 +14833,7 @@ module Aws::Connect
     #     function: "RuleFunction", # required
     #     actions: [ # required
     #       {
-    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION
+    #         action_type: "CREATE_TASK", # required, accepts CREATE_TASK, ASSIGN_CONTACT_CATEGORY, GENERATE_EVENTBRIDGE_EVENT, SEND_NOTIFICATION, CREATE_CASE, UPDATE_CASE, END_ASSOCIATED_TASKS
     #         task_action: {
     #           name: "TaskNameExpression", # required
     #           description: "TaskDescriptionExpression",
@@ -14707,6 +14862,37 @@ module Aws::Connect
     #             user_ids: ["UserId"],
     #           },
     #         },
+    #         create_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #           template_id: "TemplateId", # required
+    #         },
+    #         update_case_action: {
+    #           fields: [ # required
+    #             {
+    #               id: "FieldValueId", # required
+    #               value: { # required
+    #                 boolean_value: false,
+    #                 double_value: 1.0,
+    #                 empty_value: {
+    #                 },
+    #                 string_value: "FieldStringValue",
+    #               },
+    #             },
+    #           ],
+    #         },
+    #         end_associated_tasks_action: {
+    #         },
     #       },
     #     ],
     #     publish_status: "DRAFT", # required, accepts DRAFT, PUBLISHED
@@ -15415,7 +15601,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.143.0'
+      context[:gem_version] = '1.144.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -29,6 +29,7 @@ module Aws::Connect
     AgentFirstName = Shapes::StringShape.new(name: 'AgentFirstName')
     AgentInfo = Shapes::StructureShape.new(name: 'AgentInfo')
     AgentLastName = Shapes::StringShape.new(name: 'AgentLastName')
+    AgentPauseDurationInSeconds = Shapes::IntegerShape.new(name: 'AgentPauseDurationInSeconds')
     AgentResourceId = Shapes::StringShape.new(name: 'AgentResourceId')
     AgentStatus = Shapes::StructureShape.new(name: 'AgentStatus')
     AgentStatusDescription = Shapes::StringShape.new(name: 'AgentStatusDescription')
@@ -125,6 +126,7 @@ module Aws::Connect
     CommonNameLength127 = Shapes::StringShape.new(name: 'CommonNameLength127')
     Comparison = Shapes::StringShape.new(name: 'Comparison')
     Concurrency = Shapes::IntegerShape.new(name: 'Concurrency')
+    ConflictException = Shapes::StructureShape.new(name: 'ConflictException')
     ConnectionData = Shapes::StructureShape.new(name: 'ConnectionData')
     Contact = Shapes::StructureShape.new(name: 'Contact')
     ContactDataRequest = Shapes::StructureShape.new(name: 'ContactDataRequest')
@@ -165,6 +167,7 @@ module Aws::Connect
     ControlPlaneTagFilter = Shapes::StructureShape.new(name: 'ControlPlaneTagFilter')
     CreateAgentStatusRequest = Shapes::StructureShape.new(name: 'CreateAgentStatusRequest')
     CreateAgentStatusResponse = Shapes::StructureShape.new(name: 'CreateAgentStatusResponse')
+    CreateCaseActionDefinition = Shapes::StructureShape.new(name: 'CreateCaseActionDefinition')
     CreateContactFlowModuleRequest = Shapes::StructureShape.new(name: 'CreateContactFlowModuleRequest')
     CreateContactFlowModuleResponse = Shapes::StructureShape.new(name: 'CreateContactFlowModuleResponse')
     CreateContactFlowRequest = Shapes::StructureShape.new(name: 'CreateContactFlowRequest')
@@ -336,11 +339,14 @@ module Aws::Connect
     DisplayName = Shapes::StringShape.new(name: 'DisplayName')
     Distribution = Shapes::StructureShape.new(name: 'Distribution')
     DistributionList = Shapes::ListShape.new(name: 'DistributionList')
+    Double = Shapes::FloatShape.new(name: 'Double')
     DuplicateResourceException = Shapes::StructureShape.new(name: 'DuplicateResourceException')
     Email = Shapes::StringShape.new(name: 'Email')
     EmailReference = Shapes::StructureShape.new(name: 'EmailReference')
+    EmptyFieldValue = Shapes::StructureShape.new(name: 'EmptyFieldValue')
     EncryptionConfig = Shapes::StructureShape.new(name: 'EncryptionConfig')
     EncryptionType = Shapes::StringShape.new(name: 'EncryptionType')
+    EndAssociatedTasksActionDefinition = Shapes::StructureShape.new(name: 'EndAssociatedTasksActionDefinition')
     Endpoint = Shapes::StructureShape.new(name: 'Endpoint')
     EndpointAddress = Shapes::StringShape.new(name: 'EndpointAddress')
     EndpointType = Shapes::StringShape.new(name: 'EndpointType')
@@ -406,6 +412,11 @@ module Aws::Connect
     FailedRequest = Shapes::StructureShape.new(name: 'FailedRequest')
     FailedRequestList = Shapes::ListShape.new(name: 'FailedRequestList')
     FailureReasonCode = Shapes::StringShape.new(name: 'FailureReasonCode')
+    FieldStringValue = Shapes::StringShape.new(name: 'FieldStringValue')
+    FieldValue = Shapes::StructureShape.new(name: 'FieldValue')
+    FieldValueId = Shapes::StringShape.new(name: 'FieldValueId')
+    FieldValueUnion = Shapes::StructureShape.new(name: 'FieldValueUnion')
+    FieldValues = Shapes::ListShape.new(name: 'FieldValues')
     FilterV2 = Shapes::StructureShape.new(name: 'FilterV2')
     FilterValueList = Shapes::ListShape.new(name: 'FilterValueList')
     Filters = Shapes::StructureShape.new(name: 'Filters')
@@ -681,6 +692,8 @@ module Aws::Connect
     ParticipantToken = Shapes::StringShape.new(name: 'ParticipantToken')
     ParticipantTokenCredentials = Shapes::StructureShape.new(name: 'ParticipantTokenCredentials')
     Password = Shapes::StringShape.new(name: 'Password')
+    PauseContactRequest = Shapes::StructureShape.new(name: 'PauseContactRequest')
+    PauseContactResponse = Shapes::StructureShape.new(name: 'PauseContactResponse')
     Percentage = Shapes::IntegerShape.new(name: 'Percentage')
     Permission = Shapes::StringShape.new(name: 'Permission')
     PermissionsList = Shapes::ListShape.new(name: 'PermissionsList')
@@ -820,6 +833,8 @@ module Aws::Connect
     ResourceTypeList = Shapes::ListShape.new(name: 'ResourceTypeList')
     ResumeContactRecordingRequest = Shapes::StructureShape.new(name: 'ResumeContactRecordingRequest')
     ResumeContactRecordingResponse = Shapes::StructureShape.new(name: 'ResumeContactRecordingResponse')
+    ResumeContactRequest = Shapes::StructureShape.new(name: 'ResumeContactRequest')
+    ResumeContactResponse = Shapes::StructureShape.new(name: 'ResumeContactResponse')
     RoutingProfile = Shapes::StructureShape.new(name: 'RoutingProfile')
     RoutingProfileDescription = Shapes::StringShape.new(name: 'RoutingProfileDescription')
     RoutingProfileId = Shapes::StringShape.new(name: 'RoutingProfileId')
@@ -986,6 +1001,7 @@ module Aws::Connect
     TaskTemplateSingleSelectOption = Shapes::StringShape.new(name: 'TaskTemplateSingleSelectOption')
     TaskTemplateStatus = Shapes::StringShape.new(name: 'TaskTemplateStatus')
     TelephonyConfig = Shapes::StructureShape.new(name: 'TelephonyConfig')
+    TemplateId = Shapes::StringShape.new(name: 'TemplateId')
     Threshold = Shapes::StructureShape.new(name: 'Threshold')
     ThresholdCollections = Shapes::ListShape.new(name: 'ThresholdCollections')
     ThresholdV2 = Shapes::StructureShape.new(name: 'ThresholdV2')
@@ -995,6 +1011,8 @@ module Aws::Connect
     TimerEligibleParticipantRoles = Shapes::StringShape.new(name: 'TimerEligibleParticipantRoles')
     Timestamp = Shapes::TimestampShape.new(name: 'Timestamp')
     TooManyRequestsException = Shapes::StructureShape.new(name: 'TooManyRequestsException')
+    TotalPauseCount = Shapes::IntegerShape.new(name: 'TotalPauseCount')
+    TotalPauseDurationInSeconds = Shapes::IntegerShape.new(name: 'TotalPauseDurationInSeconds')
     TrafficDistributionGroup = Shapes::StructureShape.new(name: 'TrafficDistributionGroup')
     TrafficDistributionGroupArn = Shapes::StringShape.new(name: 'TrafficDistributionGroupArn')
     TrafficDistributionGroupId = Shapes::StringShape.new(name: 'TrafficDistributionGroupId')
@@ -1014,6 +1032,7 @@ module Aws::Connect
     UntagResourceRequest = Shapes::StructureShape.new(name: 'UntagResourceRequest')
     UpdateAgentStatusDescription = Shapes::StringShape.new(name: 'UpdateAgentStatusDescription')
     UpdateAgentStatusRequest = Shapes::StructureShape.new(name: 'UpdateAgentStatusRequest')
+    UpdateCaseActionDefinition = Shapes::StructureShape.new(name: 'UpdateCaseActionDefinition')
     UpdateContactAttributesRequest = Shapes::StructureShape.new(name: 'UpdateContactAttributesRequest')
     UpdateContactAttributesResponse = Shapes::StructureShape.new(name: 'UpdateContactAttributesResponse')
     UpdateContactEvaluationRequest = Shapes::StructureShape.new(name: 'UpdateContactEvaluationRequest')
@@ -1178,6 +1197,7 @@ module Aws::Connect
 
     AgentInfo.add_member(:id, Shapes::ShapeRef.new(shape: AgentResourceId, location_name: "Id"))
     AgentInfo.add_member(:connected_to_agent_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ConnectedToAgentTimestamp"))
+    AgentInfo.add_member(:agent_pause_duration_in_seconds, Shapes::ShapeRef.new(shape: AgentPauseDurationInSeconds, location_name: "AgentPauseDurationInSeconds"))
     AgentInfo.struct_class = Types::AgentInfo
 
     AgentStatus.add_member(:agent_status_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "AgentStatusARN"))
@@ -1433,6 +1453,9 @@ module Aws::Connect
     ClaimedPhoneNumberSummary.add_member(:source_phone_number_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "SourcePhoneNumberArn"))
     ClaimedPhoneNumberSummary.struct_class = Types::ClaimedPhoneNumberSummary
 
+    ConflictException.add_member(:message, Shapes::ShapeRef.new(shape: Message, location_name: "Message"))
+    ConflictException.struct_class = Types::ConflictException
+
     ConnectionData.add_member(:attendee, Shapes::ShapeRef.new(shape: Attendee, location_name: "Attendee"))
     ConnectionData.add_member(:meeting, Shapes::ShapeRef.new(shape: Meeting, location_name: "Meeting"))
     ConnectionData.struct_class = Types::ConnectionData
@@ -1450,6 +1473,10 @@ module Aws::Connect
     Contact.add_member(:initiation_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "InitiationTimestamp"))
     Contact.add_member(:disconnect_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "DisconnectTimestamp"))
     Contact.add_member(:last_update_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastUpdateTimestamp"))
+    Contact.add_member(:last_paused_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastPausedTimestamp"))
+    Contact.add_member(:last_resumed_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "LastResumedTimestamp"))
+    Contact.add_member(:total_pause_count, Shapes::ShapeRef.new(shape: TotalPauseCount, location_name: "TotalPauseCount"))
+    Contact.add_member(:total_pause_duration_in_seconds, Shapes::ShapeRef.new(shape: TotalPauseDurationInSeconds, location_name: "TotalPauseDurationInSeconds"))
     Contact.add_member(:scheduled_timestamp, Shapes::ShapeRef.new(shape: timestamp, location_name: "ScheduledTimestamp"))
     Contact.add_member(:related_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "RelatedContactId"))
     Contact.add_member(:wisdom_info, Shapes::ShapeRef.new(shape: WisdomInfo, location_name: "WisdomInfo"))
@@ -1541,6 +1568,10 @@ module Aws::Connect
     CreateAgentStatusResponse.add_member(:agent_status_id, Shapes::ShapeRef.new(shape: AgentStatusId, location_name: "AgentStatusId"))
     CreateAgentStatusResponse.struct_class = Types::CreateAgentStatusResponse
 
+    CreateCaseActionDefinition.add_member(:fields, Shapes::ShapeRef.new(shape: FieldValues, required: true, location_name: "Fields"))
+    CreateCaseActionDefinition.add_member(:template_id, Shapes::ShapeRef.new(shape: TemplateId, required: true, location_name: "TemplateId"))
+    CreateCaseActionDefinition.struct_class = Types::CreateCaseActionDefinition
+
     CreateContactFlowModuleRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location: "uri", location_name: "InstanceId"))
     CreateContactFlowModuleRequest.add_member(:name, Shapes::ShapeRef.new(shape: ContactFlowModuleName, required: true, location_name: "Name"))
     CreateContactFlowModuleRequest.add_member(:description, Shapes::ShapeRef.new(shape: ContactFlowModuleDescription, location_name: "Description"))
@@ -2221,10 +2252,14 @@ module Aws::Connect
     EmailReference.add_member(:value, Shapes::ShapeRef.new(shape: ReferenceValue, location_name: "Value"))
     EmailReference.struct_class = Types::EmailReference
 
+    EmptyFieldValue.struct_class = Types::EmptyFieldValue
+
     EncryptionConfig.add_member(:encryption_type, Shapes::ShapeRef.new(shape: EncryptionType, required: true, location_name: "EncryptionType"))
     EncryptionConfig.add_member(:key_id, Shapes::ShapeRef.new(shape: KeyId, required: true, location_name: "KeyId"))
     EncryptionConfig.struct_class = Types::EncryptionConfig
 
+    EndAssociatedTasksActionDefinition.struct_class = Types::EndAssociatedTasksActionDefinition
+
     Endpoint.add_member(:type, Shapes::ShapeRef.new(shape: EndpointType, location_name: "Type"))
     Endpoint.add_member(:address, Shapes::ShapeRef.new(shape: EndpointAddress, location_name: "Address"))
     Endpoint.struct_class = Types::Endpoint
@@ -2449,6 +2484,18 @@ module Aws::Connect
 
     FailedRequestList.member = Shapes::ShapeRef.new(shape: FailedRequest)
 
+    FieldValue.add_member(:id, Shapes::ShapeRef.new(shape: FieldValueId, required: true, location_name: "Id"))
+    FieldValue.add_member(:value, Shapes::ShapeRef.new(shape: FieldValueUnion, required: true, location_name: "Value"))
+    FieldValue.struct_class = Types::FieldValue
+
+    FieldValueUnion.add_member(:boolean_value, Shapes::ShapeRef.new(shape: Boolean, location_name: "BooleanValue"))
+    FieldValueUnion.add_member(:double_value, Shapes::ShapeRef.new(shape: Double, location_name: "DoubleValue"))
+    FieldValueUnion.add_member(:empty_value, Shapes::ShapeRef.new(shape: EmptyFieldValue, location_name: "EmptyValue"))
+    FieldValueUnion.add_member(:string_value, Shapes::ShapeRef.new(shape: FieldStringValue, location_name: "StringValue"))
+    FieldValueUnion.struct_class = Types::FieldValueUnion
+
+    FieldValues.member = Shapes::ShapeRef.new(shape: FieldValue)
+
     FilterV2.add_member(:filter_key, Shapes::ShapeRef.new(shape: ResourceArnOrId, location_name: "FilterKey"))
     FilterV2.add_member(:filter_values, Shapes::ShapeRef.new(shape: FilterValueList, location_name: "FilterValues"))
     FilterV2.struct_class = Types::FilterV2
@@ -3404,6 +3451,13 @@ module Aws::Connect
     ParticipantTokenCredentials.add_member(:expiry, Shapes::ShapeRef.new(shape: ISO8601Datetime, location_name: "Expiry"))
     ParticipantTokenCredentials.struct_class = Types::ParticipantTokenCredentials
 
+    PauseContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
+    PauseContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    PauseContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    PauseContactRequest.struct_class = Types::PauseContactRequest
+
+    PauseContactResponse.struct_class = Types::PauseContactResponse
+
     PermissionsList.member = Shapes::ShapeRef.new(shape: SecurityProfilePermission)
 
     PersistentChat.add_member(:rehydration_type, Shapes::ShapeRef.new(shape: RehydrationType, location_name: "RehydrationType"))
@@ -3754,6 +3808,13 @@ module Aws::Connect
 
     ResumeContactRecordingResponse.struct_class = Types::ResumeContactRecordingResponse
 
+    ResumeContactRequest.add_member(:contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "ContactId"))
+    ResumeContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
+    ResumeContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, location_name: "ContactFlowId"))
+    ResumeContactRequest.struct_class = Types::ResumeContactRequest
+
+    ResumeContactResponse.struct_class = Types::ResumeContactResponse
+
     RoutingProfile.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, location_name: "InstanceId"))
     RoutingProfile.add_member(:name, Shapes::ShapeRef.new(shape: RoutingProfileName, location_name: "Name"))
     RoutingProfile.add_member(:routing_profile_arn, Shapes::ShapeRef.new(shape: ARN, location_name: "RoutingProfileArn"))
@@ -3838,6 +3899,9 @@ module Aws::Connect
     RuleAction.add_member(:event_bridge_action, Shapes::ShapeRef.new(shape: EventBridgeActionDefinition, location_name: "EventBridgeAction"))
     RuleAction.add_member(:assign_contact_category_action, Shapes::ShapeRef.new(shape: AssignContactCategoryActionDefinition, location_name: "AssignContactCategoryAction"))
     RuleAction.add_member(:send_notification_action, Shapes::ShapeRef.new(shape: SendNotificationActionDefinition, location_name: "SendNotificationAction"))
+    RuleAction.add_member(:create_case_action, Shapes::ShapeRef.new(shape: CreateCaseActionDefinition, location_name: "CreateCaseAction"))
+    RuleAction.add_member(:update_case_action, Shapes::ShapeRef.new(shape: UpdateCaseActionDefinition, location_name: "UpdateCaseAction"))
+    RuleAction.add_member(:end_associated_tasks_action, Shapes::ShapeRef.new(shape: EndAssociatedTasksActionDefinition, location_name: "EndAssociatedTasksAction"))
     RuleAction.struct_class = Types::RuleAction
 
     RuleActions.member = Shapes::ShapeRef.new(shape: RuleAction)
@@ -4122,6 +4186,10 @@ module Aws::Connect
     StartContactStreamingResponse.add_member(:streaming_id, Shapes::ShapeRef.new(shape: StreamingId, required: true, location_name: "StreamingId"))
     StartContactStreamingResponse.struct_class = Types::StartContactStreamingResponse
 
+    StartOutboundVoiceContactRequest.add_member(:name, Shapes::ShapeRef.new(shape: Name, location_name: "Name"))
+    StartOutboundVoiceContactRequest.add_member(:description, Shapes::ShapeRef.new(shape: Description, location_name: "Description"))
+    StartOutboundVoiceContactRequest.add_member(:references, Shapes::ShapeRef.new(shape: ContactReferences, location_name: "References"))
+    StartOutboundVoiceContactRequest.add_member(:related_contact_id, Shapes::ShapeRef.new(shape: ContactId, location_name: "RelatedContactId"))
     StartOutboundVoiceContactRequest.add_member(:destination_phone_number, Shapes::ShapeRef.new(shape: PhoneNumber, required: true, location_name: "DestinationPhoneNumber"))
     StartOutboundVoiceContactRequest.add_member(:contact_flow_id, Shapes::ShapeRef.new(shape: ContactFlowId, required: true, location_name: "ContactFlowId"))
     StartOutboundVoiceContactRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
@@ -4382,6 +4450,9 @@ module Aws::Connect
     UpdateAgentStatusRequest.add_member(:reset_order_number, Shapes::ShapeRef.new(shape: Boolean, location_name: "ResetOrderNumber"))
     UpdateAgentStatusRequest.struct_class = Types::UpdateAgentStatusRequest
 
+    UpdateCaseActionDefinition.add_member(:fields, Shapes::ShapeRef.new(shape: FieldValues, required: true, location_name: "Fields"))
+    UpdateCaseActionDefinition.struct_class = Types::UpdateCaseActionDefinition
+
     UpdateContactAttributesRequest.add_member(:initial_contact_id, Shapes::ShapeRef.new(shape: ContactId, required: true, location_name: "InitialContactId"))
     UpdateContactAttributesRequest.add_member(:instance_id, Shapes::ShapeRef.new(shape: InstanceId, required: true, location_name: "InstanceId"))
     UpdateContactAttributesRequest.add_member(:attributes, Shapes::ShapeRef.new(shape: Attributes, required: true, location_name: "Attributes"))
@@ -7232,6 +7303,22 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
       end)
 
+      api.add_operation(:pause_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "PauseContact"
+        o.http_method = "POST"
+        o.http_request_uri = "/contact/pause"
+        o.input = Shapes::ShapeRef.new(shape: PauseContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: PauseContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: LimitExceededException)
+        o.errors << Shapes::ShapeRef.new(shape: ConflictException)
+      end)
+
       api.add_operation(:put_user_status, Seahorse::Model::Operation.new.tap do |o|
         o.name = "PutUserStatus"
         o.http_method = "PUT"
@@ -7277,6 +7364,21 @@ module Aws::Connect
         o.errors << Shapes::ShapeRef.new(shape: ResourceConflictException)
       end)
 
+      api.add_operation(:resume_contact, Seahorse::Model::Operation.new.tap do |o|
+        o.name = "ResumeContact"
+        o.http_method = "POST"
+        o.http_request_uri = "/contact/resume"
+        o.input = Shapes::ShapeRef.new(shape: ResumeContactRequest)
+        o.output = Shapes::ShapeRef.new(shape: ResumeContactResponse)
+        o.errors << Shapes::ShapeRef.new(shape: AccessDeniedException)
+        o.errors << Shapes::ShapeRef.new(shape: InternalServiceException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidRequestException)
+        o.errors << Shapes::ShapeRef.new(shape: InvalidParameterException)
+        o.errors << Shapes::ShapeRef.new(shape: ResourceNotFoundException)
+        o.errors << Shapes::ShapeRef.new(shape: ThrottlingException)
+        o.errors << Shapes::ShapeRef.new(shape: ConflictException)
+      end)
+
       api.add_operation(:resume_contact_recording, Seahorse::Model::Operation.new.tap do |o|
         o.name = "ResumeContactRecording"
         o.http_method = "POST"

data/lib/aws-sdk-connect/endpoints.rb

@@ -2168,6 +2168,20 @@ module Aws::Connect
       end
     end
 
+    class PauseContact
+      def self.build(context)
+        unless context.config.regional_endpoint
+          endpoint = context.config.endpoint.to_s
+        end
+        Aws::Connect::EndpointParameters.new(
+          region: context.config.region,
+          use_dual_stack: context.config.use_dualstack_endpoint,
+          use_fips: context.config.use_fips_endpoint,
+          endpoint: endpoint,
+        )
+      end
+    end
+
     class PutUserStatus
       def self.build(context)
         unless context.config.regional_endpoint
@@ -2210,6 +2224,20 @@ module Aws::Connect
       end
     end
 
+    class ResumeContact
+      def self.build(context)
+        unless context.config.regional_endpoint
+          endpoint = context.config.endpoint.to_s
+        end
+        Aws::Connect::EndpointParameters.new(
+          region: context.config.region,
+          use_dual_stack: context.config.use_dualstack_endpoint,
+          use_fips: context.config.use_fips_endpoint,
+          endpoint: endpoint,
+        )
+      end
+    end
+
     class ResumeContactRecording
       def self.build(context)
         unless context.config.regional_endpoint

data/lib/aws-sdk-connect/errors.rb

@@ -28,6 +28,7 @@ module Aws::Connect
   #
   # ## Error Classes
   # * {AccessDeniedException}
+  # * {ConflictException}
   # * {ContactFlowNotPublishedException}
   # * {ContactNotFoundException}
   # * {DestinationNotAllowedException}
@@ -73,6 +74,21 @@ module Aws::Connect
       end
     end
 
+    class ConflictException < ServiceError
+
+      # @param [Seahorse::Client::RequestContext] context
+      # @param [String] message
+      # @param [Aws::Connect::Types::ConflictException] data
+      def initialize(context, message, data = Aws::EmptyStructure.new)
+        super(context, message, data)
+      end
+
+      # @return [String]
+      def message
+        @message || @data[:message]
+      end
+    end
+
     class ContactFlowNotPublishedException < ServiceError
 
       # @param [Seahorse::Client::RequestContext] context

data/lib/aws-sdk-connect/plugins/endpoints.rb

@@ -365,12 +365,16 @@ module Aws::Connect
             Aws::Connect::Endpoints::ListViews.build(context)
           when :monitor_contact
             Aws::Connect::Endpoints::MonitorContact.build(context)
+          when :pause_contact
+            Aws::Connect::Endpoints::PauseContact.build(context)
           when :put_user_status
             Aws::Connect::Endpoints::PutUserStatus.build(context)
           when :release_phone_number
             Aws::Connect::Endpoints::ReleasePhoneNumber.build(context)
           when :replicate_instance
             Aws::Connect::Endpoints::ReplicateInstance.build(context)
+          when :resume_contact
+            Aws::Connect::Endpoints::ResumeContact.build(context)
           when :resume_contact_recording
             Aws::Connect::Endpoints::ResumeContactRecording.build(context)
           when :search_available_phone_numbers

data/lib/aws-sdk-connect/types.rb

@@ -165,11 +165,16 @@ module Aws::Connect
     #   The timestamp when the contact was connected to the agent.
     #   @return [Time]
     #
+    # @!attribute [rw] agent_pause_duration_in_seconds
+    #   Agent pause duration for a contact in seconds.
+    #   @return [Integer]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/AgentInfo AWS API Documentation
     #
     class AgentInfo < Struct.new(
       :id,
-      :connected_to_agent_timestamp)
+      :connected_to_agent_timestamp,
+      :agent_pause_duration_in_seconds)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -1447,6 +1452,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Operation cannot be performed at this time as there is a conflict with
+    # another operation or contact state.
+    #
+    # @!attribute [rw] message
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ConflictException AWS API Documentation
+    #
+    class ConflictException < Struct.new(
+      :message)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Information required to join the call.
     #
     # @!attribute [rw] attendee
@@ -1531,6 +1550,22 @@ module Aws::Connect
     #   The timestamp when contact was last updated.
     #   @return [Time]
     #
+    # @!attribute [rw] last_paused_timestamp
+    #   The timestamp when the contact was last paused.
+    #   @return [Time]
+    #
+    # @!attribute [rw] last_resumed_timestamp
+    #   The timestamp when the contact was last resumed.
+    #   @return [Time]
+    #
+    # @!attribute [rw] total_pause_count
+    #   Total pause count for a contact.
+    #   @return [Integer]
+    #
+    # @!attribute [rw] total_pause_duration_in_seconds
+    #   Total pause duration for a contact in seconds.
+    #   @return [Integer]
+    #
     # @!attribute [rw] scheduled_timestamp
     #   The timestamp, in Unix epoch time format, at which to start running
     #   the inbound flow.
@@ -1569,6 +1604,10 @@ module Aws::Connect
       :initiation_timestamp,
       :disconnect_timestamp,
       :last_update_timestamp,
+      :last_paused_timestamp,
+      :last_resumed_timestamp,
+      :total_pause_count,
+      :total_pause_duration_in_seconds,
       :scheduled_timestamp,
       :related_contact_id,
       :wisdom_info,
@@ -1953,6 +1992,25 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The `CreateCase` action definition.
+    #
+    # @!attribute [rw] fields
+    #   An array of objects with `Field ID` and `Value` data.
+    #   @return [Array<Types::FieldValue>]
+    #
+    # @!attribute [rw] template_id
+    #   A unique identifier of a template.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreateCaseActionDefinition AWS API Documentation
+    #
+    class CreateCaseActionDefinition < Struct.new(
+      :fields,
+      :template_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] instance_id
     #   The identifier of the Amazon Connect instance. You can [find the
     #   instance ID][1] in the Amazon Resource Name (ARN) of the instance.
@@ -5517,6 +5575,14 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # An empty value.
+    #
+    # @api private
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EmptyFieldValue AWS API Documentation
+    #
+    class EmptyFieldValue < Aws::EmptyStructure; end
+
     # The encryption configuration.
     #
     # @!attribute [rw] encryption_type
@@ -5548,6 +5614,14 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # End associated tasks related to a case.
+    #
+    # @api private
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/EndAssociatedTasksActionDefinition AWS API Documentation
+    #
+    class EndAssociatedTasksActionDefinition < Aws::EmptyStructure; end
+
     # Information about the endpoint.
     #
     # @!attribute [rw] type
@@ -6489,6 +6563,54 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Object for case field values.
+    #
+    # @!attribute [rw] id
+    #   Unique identifier of a field.
+    #   @return [String]
+    #
+    # @!attribute [rw] value
+    #   Union of potential field value types.
+    #   @return [Types::FieldValueUnion]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FieldValue AWS API Documentation
+    #
+    class FieldValue < Struct.new(
+      :id,
+      :value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # Object to store union of Field values.
+    #
+    # @!attribute [rw] boolean_value
+    #   A Boolean number value type.
+    #   @return [Boolean]
+    #
+    # @!attribute [rw] double_value
+    #   a Double number value type.
+    #   @return [Float]
+    #
+    # @!attribute [rw] empty_value
+    #   An empty value.
+    #   @return [Types::EmptyFieldValue]
+    #
+    # @!attribute [rw] string_value
+    #   String value type.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/FieldValueUnion AWS API Documentation
+    #
+    class FieldValueUnion < Struct.new(
+      :boolean_value,
+      :double_value,
+      :empty_value,
+      :string_value)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains the filter to apply when retrieving metrics with the
     # [GetMetricDataV2][1] API.
     #
@@ -7488,6 +7610,13 @@ module Aws::Connect
     #     Agent, Agent Hierarchy, Feature,
     #     contact/segmentAttributes/connect:Subtype
     #
+    #   AVG\_ACTIVE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
     #   AVG\_AFTER\_CONTACT\_WORK\_TIME
     #
     #   : Unit: Seconds
@@ -7518,6 +7647,13 @@ module Aws::Connect
     #
     #      </note>
     #
+    #   AVG\_AGENT\_PAUSE\_TIME
+    #
+    #   : Unit: Seconds
+    #
+    #     Valid groupings and filters: Queue, Channel, Routing Profile,
+    #     Agent, Agent Hierarchy
+    #
     #   AVG\_CONTACT\_DURATION
     #
     #   : Unit: Seconds
@@ -12385,6 +12521,33 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContactRequest AWS API Documentation
+    #
+    class PauseContactRequest < Struct.new(
+      :contact_id,
+      :instance_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/PauseContactResponse AWS API Documentation
+    #
+    class PauseContactResponse < Aws::EmptyStructure; end
+
     # Enable persistent chats. For more information about enabling
     # persistent chat, and for example use cases and how to configure for
     # them, see [Enable persistent chat][1].
@@ -13879,6 +14042,33 @@ module Aws::Connect
     #
     class ResumeContactRecordingResponse < Aws::EmptyStructure; end
 
+    # @!attribute [rw] contact_id
+    #   The identifier of the contact.
+    #   @return [String]
+    #
+    # @!attribute [rw] instance_id
+    #   The identifier of the Amazon Connect instance. You can find the
+    #   `instanceId` in the ARN of the instance.
+    #   @return [String]
+    #
+    # @!attribute [rw] contact_flow_id
+    #   The identifier of the flow.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactRequest AWS API Documentation
+    #
+    class ResumeContactRequest < Struct.new(
+      :contact_id,
+      :instance_id,
+      :contact_flow_id)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ResumeContactResponse AWS API Documentation
+    #
+    class ResumeContactResponse < Aws::EmptyStructure; end
+
     # Contains information about a routing profile.
     #
     # @!attribute [rw] instance_id
@@ -14302,6 +14492,26 @@ module Aws::Connect
     #   `OnMetricDataUpdate`
     #   @return [Types::SendNotificationActionDefinition]
     #
+    # @!attribute [rw] create_case_action
+    #   Information about the create case action.
+    #
+    #   Supported only for `TriggerEventSource` values:
+    #   `OnPostCallAnalysisAvailable` \| `OnPostChatAnalysisAvailable`.
+    #   @return [Types::CreateCaseActionDefinition]
+    #
+    # @!attribute [rw] update_case_action
+    #   Information about the update case action.
+    #
+    #   Supported only for `TriggerEventSource` values: `OnCaseCreate` \|
+    #   `OnCaseUpdate`.
+    #   @return [Types::UpdateCaseActionDefinition]
+    #
+    # @!attribute [rw] end_associated_tasks_action
+    #   Information about the end associated tasks action.
+    #
+    #   Supported only for `TriggerEventSource` values: `OnCaseUpdate`.
+    #   @return [Types::EndAssociatedTasksActionDefinition]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/RuleAction AWS API Documentation
     #
     class RuleAction < Struct.new(
@@ -14309,7 +14519,10 @@ module Aws::Connect
       :task_action,
       :event_bridge_action,
       :assign_contact_category_action,
-      :send_notification_action)
+      :send_notification_action,
+      :create_case_action,
+      :update_case_action,
+      :end_associated_tasks_action)
       SENSITIVE = []
       include Aws::Structure
     end
@@ -15827,6 +16040,33 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # @!attribute [rw] name
+    #   The name of a voice contact that is shown to an agent in the Contact
+    #   Control Panel (CCP).
+    #   @return [String]
+    #
+    # @!attribute [rw] description
+    #   A description of the voice contact that is shown to an agent in the
+    #   Contact Control Panel (CCP).
+    #   @return [String]
+    #
+    # @!attribute [rw] references
+    #   A formatted URL that is shown to an agent in the Contact Control
+    #   Panel (CCP). Contacts can have the following reference types at the
+    #   time of creation: `URL` \| `NUMBER` \| `STRING` \| `DATE` \|
+    #   `EMAIL`. `ATTACHMENT` is not a supported reference type during voice
+    #   contact creation.
+    #   @return [Hash<String,Types::Reference>]
+    #
+    # @!attribute [rw] related_contact_id
+    #   The `contactId` that is related to this contact. Linking voice,
+    #   task, or chat by using `RelatedContactID` copies over contact
+    #   attributes from the related contact to the new contact. All updates
+    #   to user-defined attributes in the new contact are limited to the
+    #   individual contact ID. There are no limits to the number of contacts
+    #   that can be linked by using `RelatedContactId`.
+    #   @return [String]
+    #
     # @!attribute [rw] destination_phone_number
     #   The phone number of the customer, in E.164 format.
     #   @return [String]
@@ -15909,6 +16149,10 @@ module Aws::Connect
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/StartOutboundVoiceContactRequest AWS API Documentation
     #
     class StartOutboundVoiceContactRequest < Struct.new(
+      :name,
+      :description,
+      :references,
+      :related_contact_id,
       :destination_phone_number,
       :contact_flow_id,
       :instance_id,
@@ -17190,6 +17434,20 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # The `UpdateCase` action definition.
+    #
+    # @!attribute [rw] fields
+    #   An array of objects with `Field ID` and Value data.
+    #   @return [Array<Types::FieldValue>]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdateCaseActionDefinition AWS API Documentation
+    #
+    class UpdateCaseActionDefinition < Struct.new(
+      :fields)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # @!attribute [rw] initial_contact_id
     #   The identifier of the contact. This is the identifier of the contact
     #   associated with the first interaction with the contact center.

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.143.0'
+  GEM_VERSION = '1.144.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.143.0
+  version: 1.144.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2023-12-14 00:00:00.000000000 Z
+date: 2023-12-15 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core