aws-sdk-connect 1.100.0 → 1.101.0

checksums.yaml

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data/CHANGELOG.md

@@ -1,6 +1,11 @@
 Unreleased Changes
 ------------------
 
+1.101.0 (2023-04-10)
+------------------
+
+* Feature - This release adds the ability to configure an agent's routing profile to receive contacts from multiple channels at the same time via extending the UpdateRoutingProfileConcurrency, CreateRoutingProfile and DescribeRoutingProfile APIs.
+
 1.100.0 (2023-03-27)
 ------------------
 

data/VERSION

@@ -1 +1 @@
-1.100.0
+1.101.0

data/lib/aws-sdk-connect/client.rb

@@ -1531,6 +1531,9 @@ module Aws::Connect
     #       {
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #         concurrency: 1, # required
+    #         cross_channel_behavior: {
+    #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
+    #         },
     #       },
     #     ],
     #     tags: {
@@ -3295,6 +3298,7 @@ module Aws::Connect
     #   resp.routing_profile.media_concurrencies #=> Array
     #   resp.routing_profile.media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
     #   resp.routing_profile.media_concurrencies[0].concurrency #=> Integer
+    #   resp.routing_profile.media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
     #   resp.routing_profile.default_outbound_queue_id #=> String
     #   resp.routing_profile.tags #=> Hash
     #   resp.routing_profile.tags["TagKey"] #=> String
@@ -4841,7 +4845,8 @@ module Aws::Connect
     # @option params [required, Time,DateTime,Date,Integer,String] :end_time
     #   The timestamp, in UNIX Epoch time format, at which to end the
     #   reporting interval for the retrieval of historical metrics data. The
-    #   time must be later than the start time timestamp.
+    #   time must be later than the start time timestamp. It cannot be later
+    #   than the current timestamp.
     #
     #   The time range between the start and end time must be less than 24
     #   hours.
@@ -5088,12 +5093,20 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile
     #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile
     #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
     #   : Valid metric filter key: `DISCONNECT_REASON`
@@ -7745,6 +7758,7 @@ module Aws::Connect
     #   resp.routing_profiles[0].media_concurrencies #=> Array
     #   resp.routing_profiles[0].media_concurrencies[0].channel #=> String, one of "VOICE", "CHAT", "TASK"
     #   resp.routing_profiles[0].media_concurrencies[0].concurrency #=> Integer
+    #   resp.routing_profiles[0].media_concurrencies[0].cross_channel_behavior.behavior_type #=> String, one of "ROUTE_CURRENT_CHANNEL_ONLY", "ROUTE_ANY_CHANNEL"
     #   resp.routing_profiles[0].default_outbound_queue_id #=> String
     #   resp.routing_profiles[0].tags #=> Hash
     #   resp.routing_profiles[0].tags["TagKey"] #=> String
@@ -10004,6 +10018,9 @@ module Aws::Connect
     #       {
     #         channel: "VOICE", # required, accepts VOICE, CHAT, TASK
     #         concurrency: 1, # required
+    #         cross_channel_behavior: {
+    #           behavior_type: "ROUTE_CURRENT_CHANNEL_ONLY", # required, accepts ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL
+    #         },
     #       },
     #     ],
     #   })
@@ -10773,7 +10790,7 @@ module Aws::Connect
         params: params,
         config: config)
       context[:gem_name] = 'aws-sdk-connect'
-      context[:gem_version] = '1.100.0'
+      context[:gem_version] = '1.101.0'
       Seahorse::Client::Request.new(handlers, context)
     end
 

data/lib/aws-sdk-connect/client_api.rb

@@ -68,6 +68,7 @@ module Aws::Connect
     AvailableNumberSummary = Shapes::StructureShape.new(name: 'AvailableNumberSummary')
     AvailableNumbersList = Shapes::ListShape.new(name: 'AvailableNumbersList')
     AwsRegion = Shapes::StringShape.new(name: 'AwsRegion')
+    BehaviorType = Shapes::StringShape.new(name: 'BehaviorType')
     Boolean = Shapes::BooleanShape.new(name: 'Boolean')
     BotName = Shapes::StringShape.new(name: 'BotName')
     BucketName = Shapes::StringShape.new(name: 'BucketName')
@@ -155,6 +156,7 @@ module Aws::Connect
     CreateVocabularyRequest = Shapes::StructureShape.new(name: 'CreateVocabularyRequest')
     CreateVocabularyResponse = Shapes::StructureShape.new(name: 'CreateVocabularyResponse')
     Credentials = Shapes::StructureShape.new(name: 'Credentials')
+    CrossChannelBehavior = Shapes::StructureShape.new(name: 'CrossChannelBehavior')
     CurrentMetric = Shapes::StructureShape.new(name: 'CurrentMetric')
     CurrentMetricData = Shapes::StructureShape.new(name: 'CurrentMetricData')
     CurrentMetricDataCollections = Shapes::ListShape.new(name: 'CurrentMetricDataCollections')
@@ -1272,6 +1274,9 @@ module Aws::Connect
     Credentials.add_member(:refresh_token_expiration, Shapes::ShapeRef.new(shape: timestamp, location_name: "RefreshTokenExpiration"))
     Credentials.struct_class = Types::Credentials
 
+    CrossChannelBehavior.add_member(:behavior_type, Shapes::ShapeRef.new(shape: BehaviorType, required: true, location_name: "BehaviorType"))
+    CrossChannelBehavior.struct_class = Types::CrossChannelBehavior
+
     CurrentMetric.add_member(:name, Shapes::ShapeRef.new(shape: CurrentMetricName, location_name: "Name"))
     CurrentMetric.add_member(:unit, Shapes::ShapeRef.new(shape: Unit, location_name: "Unit"))
     CurrentMetric.struct_class = Types::CurrentMetric
@@ -2231,6 +2236,7 @@ module Aws::Connect
 
     MediaConcurrency.add_member(:channel, Shapes::ShapeRef.new(shape: Channel, required: true, location_name: "Channel"))
     MediaConcurrency.add_member(:concurrency, Shapes::ShapeRef.new(shape: Concurrency, required: true, location_name: "Concurrency"))
+    MediaConcurrency.add_member(:cross_channel_behavior, Shapes::ShapeRef.new(shape: CrossChannelBehavior, location_name: "CrossChannelBehavior"))
     MediaConcurrency.struct_class = Types::MediaConcurrency
 
     MetricDataCollectionsV2.member = Shapes::ShapeRef.new(shape: MetricDataV2)

data/lib/aws-sdk-connect/types.rb

@@ -608,7 +608,8 @@ module Aws::Connect
     #
     # @!attribute [rw] content_type
     #   The type of the content. Supported types are `text/plain`,
-    #   `text/markdown`, and `application/json`.
+    #   `text/markdown`, `application/json`, and
+    #   `application/vnd.amazonaws.connect.message.interactive.response`.
     #   @return [String]
     #
     # @!attribute [rw] content
@@ -619,6 +620,10 @@ module Aws::Connect
     #
     #   * For `application/json`, the Length Constraints are Minimum of 1,
     #     Maximum of 12000.
+    #
+    #   * For
+    #     `application/vnd.amazonaws.connect.message.interactive.response`,
+    #     the Length Constraints are Minimum of 1, Maximum of 12288.
     #   @return [String]
     #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ChatMessage AWS API Documentation
@@ -2406,6 +2411,23 @@ module Aws::Connect
       include Aws::Structure
     end
 
+    # Defines the cross-channel routing behavior that allows an agent
+    # working on a contact in one channel to be offered a contact from a
+    # different channel.
+    #
+    # @!attribute [rw] behavior_type
+    #   Specifies the other channels that can be routed to an agent handling
+    #   their current channel.
+    #   @return [String]
+    #
+    # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CrossChannelBehavior AWS API Documentation
+    #
+    class CrossChannelBehavior < Struct.new(
+      :behavior_type)
+      SENSITIVE = []
+      include Aws::Structure
+    end
+
     # Contains information about a real-time metric. For a description of
     # each metric, see [Real-time Metrics Definitions][1] in the *Amazon
     # Connect Administrator Guide*.
@@ -4631,7 +4653,8 @@ module Aws::Connect
     # @!attribute [rw] end_time
     #   The timestamp, in UNIX Epoch time format, at which to end the
     #   reporting interval for the retrieval of historical metrics data. The
-    #   time must be later than the start time timestamp.
+    #   time must be later than the start time timestamp. It cannot be later
+    #   than the current timestamp.
     #
     #   The time range between the start and end time must be less than 24
     #   hours.
@@ -4882,12 +4905,20 @@ module Aws::Connect
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile
     #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
     #   SUM\_CONTACTS\_ABANDONED\_IN\_X
     #
     #   : Unit: Count
     #
     #     Valid groupings and filters: Queue, Channel, Routing Profile
     #
+    #     Threshold: For `ThresholdValue`, enter any whole number from 1 to
+    #     604800 (inclusive), in seconds. For `Comparison`, you must enter
+    #     `LT` (for "Less than").
+    #
     #   SUM\_CONTACTS\_DISCONNECTED
     #
     #   : Valid metric filter key: `DISCONNECT_REASON`
@@ -7711,11 +7742,19 @@ module Aws::Connect
     #   Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.
     #   @return [Integer]
     #
+    # @!attribute [rw] cross_channel_behavior
+    #   Defines the cross-channel routing behavior for each channel that is
+    #   enabled for this Routing Profile. For example, this allows you to
+    #   offer an agent a different contact from another channel when they
+    #   are currently working with a contact from a Voice channel.
+    #   @return [Types::CrossChannelBehavior]
+    #
     # @see http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/MediaConcurrency AWS API Documentation
     #
     class MediaConcurrency < Struct.new(
       :channel,
-      :concurrency)
+      :concurrency,
+      :cross_channel_behavior)
       SENSITIVE = []
       include Aws::Structure
     end

data/lib/aws-sdk-connect.rb

@@ -52,6 +52,6 @@ require_relative 'aws-sdk-connect/customizations'
 # @!group service
 module Aws::Connect
 
-  GEM_VERSION = '1.100.0'
+  GEM_VERSION = '1.101.0'
 
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: aws-sdk-connect
 version: !ruby/object:Gem::Version
-  version: 1.100.0
+  version: 1.101.0
 platform: ruby
 authors:
 - Amazon Web Services
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2023-03-27 00:00:00.000000000 Z
+date: 2023-04-10 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: aws-sdk-core